Terms & Conditions

Street use of Off-Road Items
The customer recognizes that any alterations to any motorcycle may increase the risk of injury and may also be illegal for use on public roads in some states. Any modifications to motorcycles is the sole responsibility of the customer.

Exchanges
On any items ordered that are not in stock or not available for shipping BikeMonkey.com.au may cancel the order and refund the order.

We are happy to exchange your purchase if you have ordered an incorrect product, but please do not damage the packaging or remove the tags and/or protective coverings from your merchandise until you've determined that it's the right size.

All exchanges must receive approval within 10 days from receipt of goods. We want you to be happy with your purchase and with our service! However, making exchanges takes time, money and effort. For this reason we have established a 18% restocking fee on all exchanges. All merchandise exchanged must be in its original, new, unused, unworn condition and must include all original undamaged packaging and instructions as well as all tags, protective covers, and other items that may have been attached to the merchandise. Not doing this may result in your return being refused. Please insure all packages returned, as we're not responsible for goods received damaged. These damaged goods become the property of the buyer if not shipped adequately and you may be charged to send them back.

Returns
BikeMonkey.com.au will not accept returned goods without prior approval. Packages sent to us without approval will be refused!! Requests must be made within 10 days from receipt of goods. Refused orders and/or returns made without exchanges shall be subject to a 20% restocking/handling charge. Merchandise must be returned pre-paid as BikeMonkey.com.au will not accept any returns sent COD. Sorry, we cannot refund shipping charges for any return or exchanges.

All returned merchandise must be in its original, new, unused, unworn condition, and include its original undamaged packaging, attached tags, instructions, etc. Following these guidelines will prevent any unnecessary charges. Any Special Order, electrical and fiberglass parts are not returnable. Please be sure you want them before ordering!!

All returns or exchanges must be received within 10 business days from the date the RA is issued! Any returned items that do not follow the most general guidelines will be returned and no credits will be issued.

Defective Merchandise
All defective merchandise is warranted by the manufacturer, not by BikeMonkey.com.au. Returns are subject to approval by the manufacturer. Shipping charges on defective merchandise are not refundable.